1/2
Nairobi, Umoja, 30/05
57 views
Sales and Marketing
Advertising & Marketing Work Experience
more than 5 years
Job Type
Contract
Employment Status
Unemployed
Gender
Male
Marital Status
Married
Age
36
Previous Work Experience
Ndalex Digital Technology
Senior Customer Service officer
Mar 2021 - May 2023
Economic Industries Ltd
Customer Service Executive
Mar 2016 - May 2020
Horizon Contact Center
Customer service Representative
Oct 2015 - Jun 2016
Kencall Contact Center
Customer Care Representative
Oct 2014 - Sep 2015
Education
Diploma in ict at nairobi aviation year 01/2011 to 05/2013
Still Studying
No
Skills
Time keeping
empathy
high bargaining and negotiating skills
trustworthy and honest
team player
conflict resolution
Languages
English
swahili
dholuo
Certifications
Quality standards in customer service
customer experience: creating customer personas customer experience: journey mapping
customer retention
design thinking: understand the process planning a career in user experience customer experience leadership
Highest Qualification
Diploma
References
Economic industries
cool vibes sauna
ndalex digital technology
Analytical and focused customer experience professional with more than 8 years of experience solving customer issues and increasing overall customer loyalty. Demonstrates exceptional communication and relationship building skills and encourages team collaboration to achieve excellent customer satisfaction and company success.
Customer obsessed and honed skills in stakeholder's relationship management, analyzing and reporting customer needs, providing recommendations, and cross-functional collaboration with all levels of staff in the organization. Committed to best-in-class customer service, maintaining integrity and professionalism.
KSh45,000 - 60,000
Safety tips
- Don't disclose your personal information
- Do your research before inviting anyone for an interview
- Don't open the links that aren't included in the candidate's CV
- Conduct the interview in a safe and secure office environment
