Customer-focused communications and relationship-management professional with experience responding to customer enquiries, addressing service concerns, gathering feedback, maintaining accurate records and coordinating with teams to resolve issues. In banking, supported customers with product enquiries and follow-up; in marketing, coordinates customer feedback and works with Sales and Technical teams to support service delivery. Brings clear written communication, active listening, patience, attention to detail and a practical, solutions-focused approach. Holds a Bachelor of Arts in Communication and Journalism