Nairobi, Kahawa, 01/04
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Airbnb Guest Relations Assistant
Hotel Work Experience
2 years
Job Type
Full-Time
Employment Status
Unemployed
Gender
Male
Marital Status
Single
Age
23
Education
BSc. Economics and Finance
Still Studying
No
Skills
Customer Service & Guest Relations
Excellent Communication
Sales & Persuasion
Digital Marketing & Online Listing Management
Booking Platform Management
Record Keeping & Reporting
Microsoft Office Proficiency
Time Management & Multitasking
Attention to Detail
Problem Solving & Conflict Resolution
Team Work
Languages
English
Swahili
Highest Qualification
Degree
I am a highly motivated and detail-oriented professional with a background in Economics and Finance, equipped with strong customer service, communication, and digital operations skills. I have experience handling client interactions, managing data, and supporting business operations efficiently, enabling me to engage guests professionally, persuade potential clients to book, and maintain clear communication across calls, WhatsApp, and email. I am proficient in Microsoft Office, particularly Excel and Word, for accurate record keeping and reporting, and I possess excellent time management, problem-solving, and organizational skills that allow me to multitask effectively while maintaining high standards. I am also digitally savvy, highly responsive, and committed to ensuring excellent guest experiences by coordinating with housekeeping teams and maintaining quality apartments. With a strong work ethic and willingness to work flexible hours, I am focused on maximizing bookings, enhancing guest satisfaction, and contributing to the overall growth and reputation of the company.
KSh20,000 - 25,000
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