* **technical proficiency:**
* hardware and software troubleshooting
* network administration
* operating system installation and configuration
* cybersecurity
* **soft skills:**
* problem-solving
* communication
* teamwork
* customer service
* time management
**certifications:**
* comptia a+
* comptia network+
* microsoft certified solutions associate (mcsa)
* cisco certified network associate (ccna)
* certified information systems security professional (cissp)
**additional skills:**
* scripting (e.G., powershell, bash)
* cloud computing (e.G., aws, azure, gcp)
* database management (e.G., mysql, sql server)
* help desk support
* technical skills