• networking & it infrastructure: proficient in configuring, managing, and troubleshooting networks, routers, and firewalls. Knowledge of tcp/ip, dns, dhcp, and vpn technologies.
• software development: competent in programming languages such as java, python, and c++ for developing applications and solutions.
• system administration: experience with system installation, maintenance, and support of both windows and linux operating systems.
• database management: familiar with sql, database design, and data management systems.
• technical support: proven ability to provide end-user support and troubleshoot hardware and software issues.
• cybersecurity: understanding of key cybersecurity principles, including encryption, firewalls, and threat detection.
• problem-solving: strong analytical skills with the ability to troubleshoot and resolve.
• communication: excellent verbal and written communication skills, with experience in delivering technical support to non-technical users.