Frequently Asked Questions

If someone leaves unjustified or abusive feedback about you, you can appeal on it. We review every appeal and make decisions based on facts and proof, so it’s best to describe your position as detailed as possible.

There are a few simple rules about that: 

1. You can appeal same feedback up to 2 times only;
2. You can appeal feedback if it was left within the last 6 months. 

To appeal on feedback, click on the “Appeal” button under it:

Describe why you believe that this feedback has to be removed and attach proof for your words if possible:

Read it one more time and if everything looks good, click on the “Send” button: 

It’ll be sent for review right away. It may take some time, but we’ll send you a notification as soon as the decision is made.

An alternative option for solving such a case is to contact the customer who left negative feedback. Try to resolve the issue so they are willing to edit it. 

Remember that feedback is your primary tool for building a reputation. Therefore, ensure that you give your customers the best experience possible so that the “Appeal” feature never comes in handy for you 🙌