Frequently Asked Questions
How can I be sure that I'll get what I requested?
If you buy directly from the seller, meet in a public place or arrange to inspect the item on delivery. Check that it matches the ad and includes everything agreed before paying.
With Safe Deal, pay through the checkout on Jiji before delivery. Your payment is held securely during delivery. Open Safe Deal in your Jiji profile and select the order. Once the order is marked as delivered, the full 24-hour confirmation window starts. Payment is released after it ends, even if you confirm receipt earlier, unless you report a problem. Check the item and select There is a problem before the 24-hour countdown ends if it has not arrived, is damaged or does not match the ad. Your payment stays on hold while Jiji Support reviews the issue. Support tells you the outcome and any return or refund instructions; reporting a problem does not guarantee a full refund.
Do not send an advance payment directly to the seller or use a payment link sent in chat.
