tre.gif
Sell faster
Buy smarter

Frequently Asked Questions

What goods qualify for Jiji Delivery?

✅ You can use Jiji Delivery for items in categories like:

  • Fashion
  • Health & Beauty
  • Accessories for Mobile Phones & Tablets
  • Products for Babies & Kids
  • Books & Games

You can also deliver any other product from the rest of the categories, as long as it doesn’t:

  • require special temperature for storage
  • pose a danger or break the law
  • weigh too much or come in an oversized package

We do deliver fragile items, but you send them at your own risk. We strongly recommend using proper packaging, like bubble wrap, and choosing Doorstep Delivery for extra care.

🚫 We don’t deliver:

  • Money
  • Contraband
  • Food, flowers, or groceries
  • Explosives, ammunition, or flammable items
  • Pets, ashes, or human remains
  • Bulky or heavy packages (e.g. suitcases, large pillows, big-boxed items)
  • Electronics (phones, laptops, TVs, microwaves, etc.)

If you’re unsure whether an item qualifies, don’t worry. The “Order Jiji Delivery” button appears automatically on eligible ads. If an ad isn’t eligible, the button won’t show.

Got doubts? Reach out to us at support@jiji.co.ke or in the Live Chat.

You can also contact our partner, Pickup Mtaani, at pickupmtaani@gmail.com or call:

📞 +254 110 151 006

📞 +254 780 047 747

📞 +254 759 758 973

frame_left.gif