How can I track my Safe Deal order?

Open Safe Deal in your Jiji profile and choose the order you want to check.

The order shows its current status. For a tracked shipment, the delivery service and tracking details appear after the seller adds the number and it is checked.

When tracking details are available, use the tracking link in the order to check the shipment with the delivery service.

Example from a tracked order in Kenya. Use the link beside the tracking number to open the delivery service’s tracking page.

If the tracking number is still being checked or the status has not changed, contact the seller for an update. Contact Jiji Support if you need help with the order.

The seller can extend the deadline by 7 days once. If they do, check the updated date in your order. For an order with tracking, this extends the time to send the item and add tracking, not a promised arrival date. For direct delivery, it extends the delivery deadline. If the new date does not work for you and the order is not marked as delivered, open the three-dot menu (⋮) and select Request refund to contact Jiji Support. This request does not cancel the order immediately.

If the order is marked as delivered but has not arrived, select There is a problem before the 24-hour countdown ends. Your payment stays on hold while support reviews the issue.

See when to confirm receipt.

For help, email support@jiji.co.ke and include the order number, if you have one.