Frequently Asked Questions
- How do I contact Support Team?
- How can I sell on Jiji?
- What does "ads limit" mean?
- What are Premium Services?
- How to buy something on Jiji?
- How to report illegal activity on Jiji?
- Can I unsubscribe from the newsletter?
- What is a "marketplace"?
- Do you have any stores?
- Do you have a delivery?
- I've posted my ad but I can't find it on Jiji. Why?
- What can I do to sell better?
- What does a “Verified ID” badge mean, and how can I get it?
- How do I take a selfie that ensures successful ID verification?
- How to fix automatic ad sharing issues on Jiji?
- How does “Jiji Delivery” work for sellers?
- How can I activate Jiji Delivery for my ads?
- Should I or my client create a delivery order?
- How do you calculate the delivery fee for my clients?
- What payment methods are available for my clients with Jiji Delivery?
- What goods qualify for Jiji Delivery?
- What are drop-off points, and why do I need to select them when activating Jiji Delivery?
- Should I pack the item before dropping it off?
- Are there any deadlines for handling orders with Jiji Delivery?
- In which cities is Jiji Delivery available for businesses?
- What happens after I click on "Post ad"?
- Posting rules
- Tips for creating an effective ad
- Prohibited items on Jiji
- My ad has been declined. Why?
- Can I share ads on Facebook or Twitter?
- How long will my ads stay on Jiji?
- What is a “low-priority promotion”, and how can I avoid it?
- Promo issues due to duplicate ads — why did this happen, and how do I fix it?
- What’s “automatic ad sharing”, and how does it work?
- Title: remove repeated words
- Title: specify what you offer
- Title: remove contact details
- Category: change to [recommended category]
- Price: adjust to market range
- Description: edit to make it relevant
- Photos: remove screenshots
- Photos: remove photos with multiple items
- Photos: remove images with Jiji watermarks
- Photos: remove non-original images
- Photos: remove irrelevant images
- Photos: remove contact details
- Photos: remove price
- Photos: remove low-quality photos
- Photos: used earlier
- Photos: remove logos
- Photos: remove inscriptions
- Photos: remove nudity images
- Video: replace to match the ad
- Mileage: correct to actual (km)
- Color: correct to match the ad
- Duplicate: such ad already exists
- Prohibited: this can’t be posted on Jiji
- What is “Pro Sales”, and how does it work?
- What’s a bid in “Pro Sales”?
- How do I set up and run a “Pro Sales” campaign?
- What statistics can I see for “Pro Sales” campaigns?
- How long can I use the “Pro Sales” feature?
- What is the difference between the promotion that I get from Boost Packages and “Pro Sales”?
- Can I activate the “Pro Sales” feature without buying a Boost Package?
- Where and how does “Pro Sales” promote my ads?
- When should I use the “Pro Sales” feature?
- What daily budget should I choose for my campaign?
- How can I improve the ad’s CTR to promote it in “Pro Sales”?
- Should I pay before or after?
- How can I protect myself from being scammed?
- How can I be sure that I'll get what I requested?
- How does “Jiji Delivery” work for buyers?
- Should I or the seller create a delivery order?
- How do you calculate the delivery fee for my orders?
- What payment methods are available with Jiji Delivery?
- What delivery options are available?
- Are there any deadlines for collecting packages at pickup points?
- How can I track the progress of my deliveries?
- In which cities is Jiji Delivery available for buyers?
- When will Jiji refund my delivery fee?
- What is ‘feedback’, and why is it important?
- How to leave feedback about the seller?
- Is there any moderation of feedback?
- How can I react to feedback about sellers that other people posted?
- Can I edit my feedback after it’s published?
- I received negative feedback. What’s the best way to solve this?
- What is ‘Appeal on feedback’, and when should I use it?
Are there any deadlines for collecting packages at pickup points?
You have 3 days to collect your package from the pickup point. If you don’t show up within this time, it’ll be returned to the seller automatically.
If your pickup location stays closed for 3 days straight, please let the Pickup Mtaani team know – they’ll help you out.
Reach them at:
📧 pickupmtaani@gmail.com
📞 +254 110 151 006
📞 +254 780 047 747
📞 +254 759 758 973
