Frequently Asked Questions
- How do I contact Support Team?
- How can I sell on Jiji?
- What does "ads limit" mean?
- What are Premium Services?
- How to buy something on Jiji?
- How to report illegal activity on Jiji?
- Can I unsubscribe from the newsletter?
- What is a "marketplace"?
- Do you have any stores?
- Do you have a delivery?
- I've posted my ad but I can't find it on Jiji. Why?
- What can I do to sell better?
- What does a “Verified ID” badge mean, and how can I get it?
- How do I take a selfie that ensures successful ID verification?
- How to fix automatic ad sharing issues on Jiji?
- How does “Jiji Delivery” work for sellers?
- How can I activate Jiji Delivery for my ads?
- Should I or my client create a delivery order?
- How do you calculate the delivery fee for my clients?
- What payment methods are available for my clients with Jiji Delivery?
- What goods qualify for Jiji Delivery?
- What are drop-off points, and why do I need to select them when activating Jiji Delivery?
- Should I pack the item before dropping it off?
- Are there any deadlines for handling orders with Jiji Delivery?
- In which cities is Jiji Delivery available for businesses?
- What happens after I click on "Post ad"?
- Posting rules
- Tips for creating an effective ad
- Prohibited items on Jiji
- My ad has been declined. Why?
- Can I share ads on Facebook or Twitter?
- How long will my ads stay on Jiji?
- What is a “low-priority promotion”, and how can I avoid it?
- Promo issues due to duplicate ads — why did this happen, and how do I fix it?
- What’s “automatic ad sharing”, and how does it work?
- Title: remove repeated words
- Title: specify what you offer
- Title: remove contact details
- Category: change to [recommended category]
- Price: adjust to market range
- Description: edit to make it relevant
- Photos: remove screenshots
- Photos: remove photos with multiple items
- Photos: remove images with Jiji watermarks
- Photos: remove non-original images
- Photos: remove irrelevant images
- Photos: remove contact details
- Photos: remove price
- Photos: remove low-quality photos
- Photos: used earlier
- Photos: remove logos
- Photos: remove inscriptions
- Photos: remove nudity images
- Video: replace to match the ad
- Mileage: correct to actual (km)
- Color: correct to match the ad
- Duplicate: such ad already exists
- Prohibited: this can’t be posted on Jiji
- What is “Pro Sales”, and how does it work?
- What’s a bid in “Pro Sales”?
- How do I set up and run a “Pro Sales” campaign?
- What statistics can I see for “Pro Sales” campaigns?
- How long can I use the “Pro Sales” feature?
- What is the difference between the promotion that I get from Boost Packages and “Pro Sales”?
- Can I activate the “Pro Sales” feature without buying a Boost Package?
- Where and how does “Pro Sales” promote my ads?
- When should I use the “Pro Sales” feature?
- What daily budget should I choose for my campaign?
- How can I improve the ad’s CTR to promote it in “Pro Sales”?
- Should I pay before or after?
- How can I protect myself from being scammed?
- How can I be sure that I'll get what I requested?
- How does “Jiji Delivery” work for buyers?
- Should I or the seller create a delivery order?
- How do you calculate the delivery fee for my orders?
- What payment methods are available with Jiji Delivery?
- What delivery options are available?
- Are there any deadlines for collecting packages at pickup points?
- How can I track the progress of my deliveries?
- In which cities is Jiji Delivery available for buyers?
- When will Jiji refund my delivery fee?
- What is ‘feedback’, and why is it important?
- How to leave feedback about the seller?
- Is there any moderation of feedback?
- How can I react to feedback about sellers that other people posted?
- Can I edit my feedback after it’s published?
- I received negative feedback. What’s the best way to solve this?
- What is ‘Appeal on feedback’, and when should I use it?
What payment methods are available with Jiji Delivery?
When you order with Jiji Delivery, you pay only after receiving the product – either with cash or M-Pesa.
🚫 No prepayments needed
Jiji Delivery means paying on delivery. If a seller asks for a prepayment, report them using the “Report abuse” button on their ad or email us at support@jiji.co.ke