How is delivery arranged on Jiji?

The seller arranges delivery for Safe Deal orders. Choose an ad with Safe Deal, enter your delivery details and check the total before paying through Jiji. Your payment is held securely during delivery.

Look for Safe Deal on the ad.

Follow the order in Safe Deal in your profile. When it arrives, check the item before selecting I’ve received my order and confirming in the popup. If there is a problem, select There is a problem in the order before the countdown ends to contact Jiji Support.

The 24-hour countdown starts when the order is marked as delivered. Selecting There is a problem before it ends keeps your payment on hold while support reviews the issue. Otherwise, payment is released when the window ends, even if you confirm receipt earlier.

If an ad does not offer Safe Deal, discuss collection or delivery with the seller. Do not send an advance payment directly to the seller or pay through a link sent in chat.

Read Safe Deal for buyers or Safe Deal for sellers.

For help, email support@jiji.co.ke and include the order number, if you have one.