Frequently Asked Questions
Should I pay before or after?
Buying with Safe Deal
With Safe Deal, pay through the checkout on Jiji before delivery. Your payment is held securely during delivery. Open Safe Deal in your Jiji profile and select the order. Once the order is marked as delivered, the full 24-hour confirmation window starts. Payment is released after it ends, even if you confirm receipt earlier, unless you report a problem. Check the item and select There is a problem before the 24-hour countdown ends if it has not arrived, is damaged or does not match the ad. Your payment stays on hold while Jiji Support reviews the issue. Support tells you the outcome and any return or refund instructions; reporting a problem does not guarantee a full refund.
Buying directly from the seller
If the ad does not offer Safe Deal, inspect the item before paying. Meet in a public place or arrange to inspect it on delivery. Do not send an advance payment directly to the seller.
For Safe Deal orders, use only the checkout on Jiji. Do not pay through a link sent in chat, and do not pay the seller again when the item arrives.
