Frequently Asked Questions

⚪ What is a “Verified ID” badge? 

It’s a badge that appears on the seller’s profile and their ads on Jiji. It shows that this particular seller verified their identity through KYC verification.

⚪ What is a KYC verification?

It’s a process of verifying users by authenticating their ID document and matching it with a selfie. We do this with the help of the identity verification solution SmileID.

⚪ How do I get a “Verified ID” badge?

Ensure to have an active Boost Package and request an ID verification in your profile. Go to your profile, open settings, click on the “Verified ID badge”, and follow the instructions.

⚪ I can’t see the “Verified ID badge” option in the settings. Why?

It probably means that you haven’t created an ad yet. Since this feature is only available to sellers, it appears in your settings when you have at least one ad in any status. Create your first ad, and the option of verifying your ID will instantly appear.

⚪ What am I supposed to do to pass the KYC verification?

You’ll have to take a selfie, fill in the required ID details, and submit all for verification.

⚪ For how long is this badge valid?

The badge is currently available to sellers with active Boost Packages. It means that if your Package becomes inactive, the same happens to your badge. Still, the verification you’ve already passed counts. So once you get another Boost Package, the badge becomes visible on your profile and ads again.

⚪ I submitted my ID and selfie, but I didn’t get a badge. What should I do?

It may happen for a couple of reasons:

1) The doc you tried to submit is not in the database, meaning we can’t verify it. In this case, you’ll receive a respective notification asking you to submit another doc.

2) The picture you attached isn’t able to show whether the doc you submitted belongs to you. In this case, you’ll receive a respective notification asking you to find a place with good lighting and take another selfie. Remember that your face must be clearly visible in the picture.

3) You entered the wrong ID number. In this case, try to resubmit your application and double-check every field you filled in. If the verification is still unsuccessful, try another type of doc.