When will Jiji refund my delivery fee?

You'll get your Jiji Delivery fee back automatically in these situations:

Automatic refunds:

• If the seller didn't confirm your Jiji Delivery order within 2 days after you pay the delivery fee
• If the seller confirmed your Jiji Delivery order but didn't send the item within 3 days after order confirmation

In both cases, the refund happens automatically – no need to contact support.

Refunds for quality issues:

If the item is damaged or doesn't match the ad description, reject it at delivery. Take photos showing the problem, then contact support with these photos to request a refund. If approved, you'll get your delivery fee back.

Important: You must reject the item at delivery. Once you accept and pay for it, refunds are not available.